To remain competitive, hotels will move all business processes and guest interaction to the internet.

That’s a premise we strongly believe.

This blog covers topics relevant for hotel business in the future. We will discuss and explore issues such as:

  • New forms of guest interaction with hotel. What processes? What devices? What will it look like? How will it work?
  • Distribution of rooms. Online travel agencies? Hotel website? Brand website? GDS? Associations?
  • IT Infrastructure in hotels. Despite the Cloud, some hardware will remain in the hotel. What hardware is still necessary for the hotel of the future?
  • CRM. How will hotels and chains gain intelligence over their customer base? What is the best way to use this data? What role will social media play?

Are you interested in writing your own blog entry for this blog? Let us know! keith.gruen@hetras.com

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